FACT: A more knowledgeable customer is a more profitable one.
It makes such simple sense and yet so often businesses just like yours don’t treat educating customers as seriously as you should. Think about it, if your customers have a good understanding of how your products and services work, you will be faced with LESS customer support requests on the back end. That saves you time and money and also improves customer retention. A win-win.
CUSTOMER TRAINING OVERVIEW
BOT helps businesses like yours in industries such as:
- SAAS Companies
- Professional Services
- Healthcare
- Information Technology
- Industrial Services
- Consumer Services
- And others…
To help you educate your customers on:
- Basic Product Usage
- Software Navigation
- Service and Support Processes
- Technical Features
- Customer Workflows
- Supplemental Training
- And more…
By creating custom content such as:
- Interactive Knowledge Bases
- Product Simulations
- Process Demonstrations
- Multimedia Tutorials
- Interactive Topic Lectures
- Full Training Courses
- And more…
BOT combines educational expertise with creative skill to provide innovative learning experiences like these…
Simulations
Full Training Courses
Interactive Product Training
Scenario-Based Learning
…and lots more.
“Sounds great, but don’t we already have a marketing department for creating stuff like this?”
“Marketing and Training are NOT the same thing. So no, you don’t have anyone doing this.”
- Marketing is great for building a brand and making sales, but for creating real learning you need professionals who work in the educating field.
- Not only does this require specialized skills, but it takes time and resources that if you tried to pull from your other teams, would cause disruptions to their productivity.
- Bottom line is, you need to bring someone like BOT in to do this work so it can be done at the lowest cost and with the highest positive impact.
A SIMPLE PROCESS FOR MAXIMUM RESULTS
Let’s Build a Team
BOT is a Do-It-Together service so we bring our experts together with yours to create the best customer service training possible. Your experts may include people from:
- Customer Service
- Product Development
- Operations
- Among others…
Understand Your Customers
Because this about learning and not selling, we need to follow a smart, educational approach to our work. That means creating customer profiles, deciding on specific objectives, and picking the best tools for the job.
CREATE CUSTOMER PROFILES
CREATE LEARNING PATHS
PICK YOUR LEARNING TOOLS
Build Content
Now that we have a firm understanding of your customers and the types of behaviors and knowledge we want them to adopt, it’s time for our wonderfully creative professionals to give you truly unique and effective customer training content. Any or all of the following may be used on your projects:
AUDIO
VIDEO
GRAPHICS
WRITING
GAMES
FORUMS
INTERACTIVE
DOWNLOADS
Deploy + Manage
Finally we put the new learning content out into the world for your customers to access. We can host and manage these learning experiences with our Learning Portals, which allow you to focus on other aspects of growing your business.
USAGE TRACKING
MANAGED SECURITY ACCESS
DATA BACKUPS
CONTENT UPDATES
CUSTOM BRANDING
PERSONAL SUBDOMAIN
FLEXIBLE PRICING
UNLIMITED USERS
BOT SERVICE PRICING
Packages Designed For Every Kind of Digital Learning Need.
Here are the various BOT service packages you can choose from. Keep in mind we work hard to be as flexible as possible when working with you so if there are custom needs we will do our best to accommodate. Look over the options below and get a quote or request walkthrough demo.
Existing Content Conversion
Turn your existing material into engaging and effective digital learning content
- Start with material licensed to you or created by you
- BOT reviews content and edits for better learning and engagement
- Choose one or more available conversion formats (including audio, video, interactive, enhanced presentations, graphics)
- Rapid design and delivery for your time-sensitive needs
- Continuous Editing and Updating Available Upon Request
Custom Content Creation
When you don't have existing content or it is no longer sufficient for your needs.
- We work directly with you or Subject Matter Experts to plan content
- We apply Instructional Design tools and methods to improve recall, comprehension and application of instruction.
- Choose one or more available content formats (including audio, video, interactive, enhanced presentations, graphics)
- Build content and send it directly to you for deployment to your audience
- Continuous Editing and Updating Available Upon Request
Content + Learning Paths
Create a structured learning environment for your audience
- Works with either Converted Content or Custom Content
- Develop Learning Outcomes and Objectives
- Create Optional Assessments
- Create Roadmap for learner advancement through various topics
- Select outside 3rd Party content to add to BOT content as needed
- Content and Learning Paths delivered to you for deployment to audience
- Continuous Editing and Updating Available Upon Request
Content + Learning Paths + Learning Portal
Create an immersive and engaging learning experience for your audience, be they employees, clients, customers, or students
- Includes Converted Content, Custom Content, and Learning Paths
- Create a “University Feel” for learners complete with: Course Structure, Assessments, Discussion Forums, Assignment Dropboxes, Instructor or Trainer Interaction, and Full Reporting
- Use your own website domain name if you wish
- Branded to match look and feel of your existing digital presence
- Fully-managed by BOT including backups, security, and administrative tasks
Not sure which package is right for you?
No worries. Get a free, personal one-on-one walkthrough of our services:
